Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Erica Kesselring

Erica Kesselring

October 1, 2026

5  out of  5
rating by Erica Kesselring
"Very responsive and takes care of everything I ask of them very timely."
Profile photo of Ourdream2share Ourdream2share

Ourdream2share Ourdream2share

September 30, 2026

5  out of  5
rating by Ourdream2share Ourdream2share
"We love State Farm Brianna always takes care of us She’s so easy to communicate with very professional would highly recommend"
We responded:
"Thank you for the 5 stars, we appreciate it. If you ever have any questions or need assistance, feel free to reach out. Have a great day!"
Profile photo of Dave Bredenbeck

Dave Bredenbeck

September 30, 2026

5  out of  5
rating by Dave Bredenbeck
"Amazing Customer Service every single time. Very Professional."
We responded:
"Thank you, Dave, for your kind words about our customer service and professionalism. We're grateful for your support and look forward to continuing to assist you with your insurance needs. "
Profile photo of Sam Papa

Sam Papa

September 30, 2026

5  out of  5
rating by Sam Papa
"I've had to call in multiple times because of billing issues on my end, and Briana was always quick with an answer and some much needed help. Thank You Briana!"
We responded:
"Billing issues can be frustrating, so we’re happy Briana was there to help, Sam! Thanks for sharing your experience and for choosing our agency to handle your insurance needs."
Profile photo of Dennis Reinhardt

Dennis Reinhardt

September 30, 2026

5  out of  5
rating by Dennis Reinhardt
"Personalized care, always a live person. Briana usually takes my call she is especially pleasant and professional. She has handled all my requests for payment, quotes or questions in the most thorough manner. I have to say the whole Keith Wright office is very efficient in their services."
We responded:
"Hi Dennis, thank you for your thoughtful feedback! It's great to hear that Briana and the rest of our team have been able to provide you with efficient and personalized service. We appreciate your trust in our agency for your insurance needs."
Profile photo of She

She

September 29, 2026

5  out of  5
rating by She
"Cody
Helped me with a great auto rate
And it was easy and took less then expected
Best auto insurance experience i ever had"
We responded:
"Your review was such a nice thing to see! Cody will be thrilled to hear that he helped you find a great auto rate and made the process so smooth. We're grateful for your trust in our agency and look forward to assisting you with any future insurance needs."
Profile photo of Brian Dalton

Brian Dalton

September 28, 2026

5  out of  5
rating by Brian Dalton
"Very pleasant experience with Briana. Returned my call quickly had all the answers to my questions. So very helpful!!!"
We responded:
"Brian, it’s wonderful to hear that Briana made a positive impression! We’re glad she was able to assist you promptly and answer all your questions. We appreciate your trust in our agency and look forward to helping with any future insurance needs."
Profile photo of Scott Bukowski

Scott Bukowski

September 25, 2026

5  out of  5
rating by Scott Bukowski
"Briana is a pleasure to work with and talk too very knowledgeable in what she does"
We responded:
"Scott, thanks so much for sharing your experience with Briana! We're thrilled to hear that her knowledge and friendly approach made a positive impact. We appreciate your trust in our agency and look forward to assisting you with your insurance needs."
Profile photo of Brenda English

Brenda English

September 24, 2026

5  out of  5
rating by Brenda English
"She is the only one that helped me the way I needed help. She was exceptional and helping me."
We responded:
"Brenda, this is wonderful news! It's excellent to hear that our team was able to assist you in the way you required. We appreciate your confidence in our agency for your insurance needs."
Profile photo of Marilyn Sidoti

Marilyn Sidoti

September 24, 2026

5  out of  5
rating by Marilyn Sidoti
"Exceptional customer service Briana is both friendly and efficient and got me the help and answers I needed within a few minutes!"
We responded:
"Thanks, Marilyn! It's great to hear that Briana was both friendly and efficient in assisting you. We appreciate your trust in our agency for your insurance needs. "
Profile photo of Mandy Whitehair

Mandy Whitehair

September 24, 2026

5  out of  5
rating by Mandy Whitehair
"Brianna & dale ate very sweet people! I like talking to them. They make everything super easy . I wanna talk 2 either one of them always when I call 📞!!!"
We responded:
"Thanks, Mandy! It's great to hear that Brianna and Dale have made your experience with our agency so smooth and enjoyable. We'll make sure they're available whenever you call. "
Profile photo of Robin W

Robin W

September 23, 2026

5  out of  5
rating by Robin W
"Brianna is always helpful and quick to respond. I appreciate all the representatives in this agency."
We responded:
"Hi Robin, thanks for highlighting Brianna's helpfulness and quick responses! We're grateful for your appreciation of our entire team. If you ever need assistance with your coverage, we're here to help."
Profile photo of cept842 Sudberry

cept842 Sudberry

September 22, 2026

5  out of  5
rating by cept842 Sudberry
"I had a moment to speak with State Farm agent Briana always a great time speaking with a person with such professionalism who if you’re having a bad day and you call because you missed a payment or whatever the case may be just treat you with the most respect and always encouraging words"
We responded:
"

Thank you for sharing your experience with Briana! It's wonderful to hear how her professionalism and encouraging words made a difference for you. We appreciate your trust in our agency.

"
Profile photo of M18 D23

M18 D23

September 19, 2026

5  out of  5
rating by M18 D23
"I believe I talked to Brianna she was really nice and had everything done in under 5 min was a really simple process been using them for many years with no regrets at this point"
We responded:
" It's great to hear that Brianna made the process quick and easy for you. We appreciate your loyalty over the years and are here whenever you need us. Thanks for sharing!"
Profile photo of Debbie Miller

Debbie Miller

September 17, 2026

5  out of  5
rating by Debbie Miller
"Briana is a gem, always polite , cheerful, and helpful!!!"
We responded:
"This is very considerate, Debbie! Briana will be delighted to hear your kind remarks about her polite and cheerful service. We value your trust in our agency and are here whenever you need us."
Profile photo of Diana Mazzella

Diana Mazzella

September 15, 2026

5  out of  5
rating by Diana Mazzella
"Briana was very helpful in adding my son to our policy. She was quick and efficient."
We responded:
"Diana, adding a new driver to your policy can come with a lot of details, so we’re glad Briana made it feel simple and straightforward! We’re thankful she could get everything taken care of efficiently and make the process easy for you. Thanks for trusting our team with your insurance!"
Profile photo of Amy B

Amy B

September 15, 2026

5  out of  5
rating by Amy B
"Excellent service and response time on all of my questions! Paid my claim quickly and I am very happy with the outcome !"
We responded:
"Amy, we’re thankful you chose to share your experience with us! Your kind words are a wonderful reminder of how much our customers mean to our team. It's great to hear that our team was able to assist you promptly and that you're satisfied with the claim process. We appreciate your trust in our agency for your insurance needs."
Profile photo of Kris Bentine

Kris Bentine

September 15, 2026

5  out of  5
rating by Kris Bentine
"Brianna is amazing to work with and a great human!!
You and your team help me keep track of myself & you can’t put a price on that!!
Thank you for making life easier for me!!"
We responded:
"Hi Kris-Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office and with Briana! If you ever have any questions or need assistance, we’re here to help!"
Profile photo of Jimena Salazar

Jimena Salazar

September 15, 2026

5  out of  5
rating by Jimena Salazar
"Keith from was amazing! He was extremely helpful, patient, and professional. He guided me through everything, answered all my questions, and made the entire process easy to understand. I truly appreciate his excellent customer service and highly recommend him!"
We responded:
"Hi Jimena, your kind words about our team mean so much! We’re grateful to know you felt supported and that our team took the time to guide you through everything with patience and professionalism. Thanks for recommending us—we’re always here whenever you need a hand with your insurance!"
Profile photo of Laura W

Laura W

September 14, 2026

5  out of  5
rating by Laura W
"Briana was thorough and quickly helped me with new vehicle coverage. Appreciate her attention!"
We responded:
"Hi Laura, getting coverage for a new vehicle can come with plenty of details, so we’re glad Briana made the process feel easy! Her thorough approach clearly helped make everything a breeze. Thanks for trusting our agency with your insurance—we’re always here whenever you need us!
"
Profile photo of Tom Thacker

Tom Thacker

September 13, 2026

5  out of  5
rating by Tom Thacker
"Thank you for your service!"
We responded:
"Hi Tom, thank you for your kind words and the 5-star rating! We're grateful for your trust in our agency and look forward to continuing to assist with your insurance needs. "
Profile photo of Lisa M Judge

Lisa M Judge

September 9, 2026

5  out of  5
rating by Lisa M Judge
"I have been very happy with everyone at Keith Wright State Farm over the years. Briana recently helped me with insurance related to a new home. The price for the amount of coverage was very reasonable, and she was very responsive to all my questions."
We responded:
"Lisa - We are truly grateful your business and appreciate the nice review. Our team is always working hard to ensure our customers have the best experience. Thanks again!"
Profile photo of Suzanne Dombrowski

Suzanne Dombrowski

September 8, 2026

5  out of  5
rating by Suzanne Dombrowski
"Always helpful. Good mood."
We responded:
"Thank you for the 5 stars, Suzanne Dombrowski! We appreciate it. Have a great day!"
Profile photo of Kelly Sharp

Kelly Sharp

September 8, 2026

5  out of  5
rating by Kelly Sharp
"Keith and his staff are the best! They're always ready to help whenever needed with quick, friendly responses. Never a single problem when dealing with anyone there. Briana has always been very helpful and quick to respond."
We responded:
"Thank you, Kelly, for your glowing review! We appreciate your kind words and look forward to continuing to provide you with excellent service for all your insurance needs. - Keith Wright - State Farm Insurance Agent, Berea, OH"
Profile photo of Crystal McDonald

Crystal McDonald

September 4, 2026

5  out of  5
rating by Crystal McDonald
"Briana has always been so helpful with all
Our questions and concerns. Such a pleasure to work with .."
We responded:
"Crystal, your kind words truly mean a lot to us! We're delighted to hear that Briana has been so helpful in addressing your questions and concerns. It's great to know that working with our team has been a pleasure for you. If you ever need assistance with your insurance needs, feel free to reach out."